Google reviews, replies and ReviewSaathi: questions answered

About ReviewSaathi

What is ReviewSaathi?

ReviewSaathi is a service for local businesses in India that writes a reply to every Google review and one post a month for the Google page. The owner approves each post first. It is made by Autonova Solutions in Mumbai. Here is how it works.

Who makes ReviewSaathi, and where is it based?

ReviewSaathi is a service of Autonova Solutions, a company based in Mumbai, India. The website is reviewsaathi.com, and the email address is info@reviewsaathi.com. Any question about the service, the plan or your Google page can be sent there, and the contact page has the same details.

What does ReviewSaathi do for my Google reviews?

ReviewSaathi writes a reply to every review on your Google page, usually within a day, and writes one post a month. Reviews of 1 to 3 stars, and sensitive ones, come to your email first. You also get a short monthly report. Read the steps.

Which languages does ReviewSaathi write in?

ReviewSaathi writes replies in English for now. Other languages are not offered at the moment. If most of your customers write to you in Hindi, Marathi or another language, please email info@reviewsaathi.com before you sign up, and tell us which language you would need.

Is ReviewSaathi good for dentists, salons, garages, clinics, physio and labs?

ReviewSaathi suits dentists, salons, garages, clinics, physiotherapists and labs that have a Google page. Health businesses in India follow advertising rules, so their replies and posts must stay factual and never mention a treatment result. ReviewSaathi's replies for health businesses never name a doctor.

How is ReviewSaathi different from Birdeye, Podium or doing it myself?

Choosing between ReviewSaathi, Birdeye, Podium or doing it all yourself comes down to price and what is included. We compare price and what is included, with dates checked, on our comparison page: ReviewSaathi vs DIY vs review tools. Read it before you decide.

How do I contact ReviewSaathi?

You can reach ReviewSaathi by email at info@reviewsaathi.com, or through the contact page on reviewsaathi.com. ReviewSaathi is a service of Autonova Solutions in Mumbai. Write to us with any question about sign-up, the plan, replies or your Google page. Please include your business name and the link to your Google page.

Price and sign-up

How much does ReviewSaathi cost in India?

ReviewSaathi costs Rs.3,499 a month plus GST, or Rs.34,999 a year plus GST (two months cheaper than paying monthly). It is one plan, with the same price for every business. There is no set-up fee, and the monthly plan can stop any time.

Is there a set-up fee for ReviewSaathi?

ReviewSaathi has no set-up fee. You pay only the plan price, which is Rs.3,499 a month plus GST or Rs.34,999 a year plus GST. It is one plan at one price for every business, so there is nothing extra to choose when you sign up.

Can I stop ReviewSaathi any time?

The ReviewSaathi monthly plan can stop any time. You can also remove ReviewSaathi as a Manager on your Google page whenever you like, and the page stays yours either way. You never hand over ownership, so stopping does not put your Google page at risk.

How long does ReviewSaathi set-up take?

Setting up ReviewSaathi takes about 5 minutes. You fill a short form, paste the link to your Google page, and add ReviewSaathi as a Manager. Replies and the monthly post follow after that. The steps are written out in how ReviewSaathi works.

Your Google page and control

Will I stay the owner of my Google Business Profile?

Yes, you stay the owner of your Google Business Profile. ReviewSaathi is added only as a Manager, and you can remove that access any time. Google's help page says managers have mostly the same access as owners, but cannot add or remove users or remove the profile.

Does ReviewSaathi see my Google password?

ReviewSaathi never sees your Google password. You add ReviewSaathi as a Manager from your own Google account, so your login stays with you. You can remove the Manager access any time, and ReviewSaathi can then no longer reply or post on your page.

Does ReviewSaathi reply to bad reviews, and do I approve them first?

Replies to 1 to 3 star reviews, and to sensitive ones such as a refund request, legal threat, safety issue or complaint about a person, come to your email first. Nothing is posted until you tap Post. Replies never admit fault. See how to reply to a bad review.

What does the ReviewSaathi monthly report show?

The monthly report shows how many reviews you gained, how your business compares with shops nearby, and a short list of what to fix on your Google page: website, phone, opening hours, photos, description and whether it is verified. A monthly routine for your page is explained separately.

Do I need a verified Google page to get replies?

Yes. Google's help page says: "Before you can reply to reviews, you must verify your business." If your Google page is not verified yet, replies cannot go live. Verifying is how Google checks that you are allowed to represent the business. This is a Google rule, not ours.

Replying to reviews

Should I reply to every Google review?

Replying to every Google review is a good habit for most local businesses. Google's help page says: "When you reply to customer reviews, it shows that you value their feedback." Keep each reply short and specific. More in should you reply to Google reviews.

How do I reply to a negative review?

To reply to a negative review, stay calm, say sorry for the experience, and invite the person to talk by phone or email. Never share private details or argue in public. Check the facts before admitting anything. Our step by step guide has examples.

Do replies to reviews help me get more customers?

Replies can help people trust your business, because the next reader sees that someone answers. Google's help page says: "Positive reviews and helpful replies can help your business stand out." No one can promise more customers. See how customers choose between shops.

What happens to happy reviews?

Happy reviews get a reply too. ReviewSaathi writes a reply to every Google review, usually within a day, so 4 and 5 star reviews are not left waiting. Reviews of 1 to 3 stars, and sensitive ones, go to your email first. Read why Google reviews matter.

How long does Google take to show a reply?

Google's help page says: "Replies usually take up to 10 minutes to review, but sometimes a review can take up to 30 days." So a reply may show quickly or may wait. If your reply is approved, it is posted publicly under the customer's review.

Does ReviewSaathi write fake reviews?

No, ReviewSaathi never writes fake reviews. Google's help page says: "Reviews and other user contributions to Google Maps must reflect a genuine experience." ReviewSaathi writes replies to real reviews and one monthly post for your page. Google also says offering incentives for reviews is strictly prohibited.

Google posts and ranking

What is a Google Business Profile post?

A Google Business Profile post is a small note, photo or offer that a business adds to its own Google page. Google's help page says you can share "announcements, offers, updates, and event details directly with your customers on Search and Maps." Learn more in our guide to Google posts.

How often should I post on my Google page?

Posting once a month is a simple routine for most small businesses. Google's help page says: "Posts older than 6 months are archived unless a date range is set." A monthly post keeps something recent on show. ReviewSaathi writes one post a month, which you approve first. See the monthly routine.

Do Google posts help local SEO?

Google does not say that posts directly raise your local rank. Its ranking tips talk about relevance, distance and prominence. A post can still show customers that your page is current. Does a Google Business Profile help local SEO? explains more.

Can ReviewSaathi promise a higher Google ranking?

ReviewSaathi cannot promise a higher Google ranking, and no one can. Google's help page says: "There's no way to request or pay for a better local ranking on Google." Google decides ranking. The monthly report shows what changed. See get ahead of the shop next door.